1. INFORMATION WE MAY COLLECT FROM YOU AND HOW WE USE IT
We may collect and process the following information about you:
We may collect any information that you provide to us when:
- you register to use any of the Services (for example when you download a white paper, register for a webinar or e-learning or request access to our Clinical Resource Center),
- you create an account or complete details of any profile using the Services,
- you post, upload or share any material or content through any of the Services (for example if you submit a “success story”, request a demo, or participate in pop-up surveys on our websites),
- you report a problem with any of the Services, or
- you make a transaction using one of our Services.
This kind of information may include your name, email address, and other contact details such as your home or work address. It may also include biographical information such as your date of birth. We use this information to enable you to make use of the Services and to enable us to provide a good level of customer service.
If you contact us with a complaint or query about the Services or any of the products or other services that we offer, we may keep a record of that correspondence to ensure we provide good customer service. We may also ask you to complete surveys about our products and Services that we use for research purposes, although you do not have to respond to such surveys.
When you use the Services, we may also automatically collect and store certain information in our server logs to get a better understanding of how people use the Services, for system administration purposes, and to ensure we provide a good user experience and customer service. This type of information includes information about when, how, and what parts of the Services you use.
Security and Fraud Prevention
We may also use your personal information to ensure the security of your use of the Services, any user accounts you may have with us and our business, as well as for the purposes of preventing or detecting fraud or abuse of our Services.
2. PURPOSES OF PROCESSING YOUR PERSONAL INFORMATION
We process your personal information to operate, maintain and provide you with the features and various functionalities unique to each of the Services (including any additional functionalities you may have requested), as well as to provide customer service and support. We will always indicate if the provision of certain information is voluntary and you will be able to withdraw your consent or exercise your rights in relation to this information at any time as permitted by applicable law.
This means that the ‘legal basis’ for us processing your personal information as described above will typically be one of the following:
- it is necessary to fulfil a contract that we have in place with you;
- for our or our third parties’ legitimate business interests;
- your consent; or
- where the processing is necessary for compliance with our legal obligations.
We will only process personal information which is considered “sensitive” where we have obtained your explicit consent for the purposes of providing our Services to you. An example of sensitive personal information is information relating to your medical history, which may include patients’ experiences using our products.
3. CHILDREN’S PERSONAL INFORMATION
If you are under the age of 16, you are not allowed to use any of our Services or create an account with us unless permitted by applicable law or your parents / guardians have provided their consent.
4. COOKIES AND SIMILAR TECHNOLOGIES
Strictly Necessary Cookies
These Cookies are essential to enable you to move around our websites or other Services and enable you to use certain features and Services that you have specifically asked for. Without these Cookies, certain Services that you have asked for cannot be provided. They are deleted when you close the browser.
These Cookies collect information about how you use the Services to allow us to improve them and identify which parts are most important to you and your use of the Services. All of the information these Cookies collect is aggregated and does not seek to personally identify you.
These Cookies remember the choices you make when using the Services (such as your user name, language, preferences, country codes or information as to the country or region you are in) and provide enhanced, more personal features to improve your experience.
You may object to the use of your data by Google Analytics by installing an Add-on on your browser. To do so you can use the following link that takes you to the Google page: http://tools.google.com/dlpage/gaoptout?hl=en
Your choices and opting-out
We assume that you are happy for us to place Cookies on your device. Most internet browsers automatically accept Cookies. However, if you, or another user of your device, wish to withdraw your consent at any time, you have the ability to accept or decline Cookies by modifying your browser or app settings. If you choose to decline Cookies, you may not be able to fully experience the interactive features of our websites, platforms and Services.
5. WHERE WE STORE YOUR PERSONAL INFORMATION
The information that we collect may be transferred to, and stored at, a destination outside of your country which may have less strict, or no data protection laws, when compared to those in your country.
6. HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
Your personal information will be retained for as long as is reasonably necessary for the purposes listed in paragraphs 1 and 2 above or as required by applicable law. Please contact us for further details of applicable retention periods.
7. DISCLOSING YOUR INFORMATION
We do not sell or share your information for the purposes of marketing products or services outside of what we’ve contracted with you.
We may disclose your personal information to any other IBC Entity.
We may disclose your personal information to third parties: (a) if we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets, (b) if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our users will be one of the transferred assets, (c) if we partner or work with a third party to help us provide Services to you, or (d) if we are under a duty to disclose or share your personal information to comply with any legal or regulatory obligation or request.
We may also disclose your personal information: (a) to enforce any agreements we may have with you or to investigate potential breaches, or (b) to protect the rights, property or safety of us, the users of our Services, or others.
8. THIRD PARTY SITES AND SERVICES
Our Services may contain links to and from various other websites. If you follow a link to any such websites, please note that these websites have their own privacy notices and policies and we cannot be held responsible for them.
9, YOUR RIGHTS AND ACCESS TO INFORMATION
Data protection legislation in certain circumstances and certain jurisdictions gives you rights with respect to your personal information. These rights differ by country/region but may include: the right to object to or withdraw consent to the processing of your personal information, the right to access a copy of your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.
10. SUBMITTING COMMUNICATIONS OR IDEAS THROUGH OUR SITE
Any communications or other information you send to IBC through its websites are on a non-confidential basis, and IBC is under no obligation to refrain from reproducing, publishing, or otherwise using them in any way or for any purpose. IBC shall be free to use the content of any such communications, including any ideas, inventions concepts, techniques or know-how disclosed therein, for any purpose including developing, manufacturing and/or marketing goods or Services. The sender of any communications to IBC websites shall be responsible for the content and information contained therein, including its truthfulness and accuracy.
12. CONTACT US
You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or violates your privacy rights.